Two separate customers have reported to have found pain killing medication in their chocolate and nut ice cream cones. The FSA has released a warning urging consumers not to eat this product until the matter has been resolved.
A representative of the Food Standards Agency said,“If you have bought the product, do not eat it. Instead, return it to the store where you bought it for a full refund or contact Tesco customer services on 0800 50 55 55,” and added, “No other Tesco products are known to be affected.”
Tesco took quick action and stopped the sales of the ice cream in all their stores in addition to stopping online sales of the product as well.
The ice cream, which is sold in packs of four, will be removed if their sell-by dates precede or include July 2014. A Tesco representative explained, “As a precautionary measure, we have issued a product recall. We are urgently investigating this incident with our supplier and ask customers to return this product to their local store.”
The products are being recalled across the United Kingdom in addition to Ireland and though it is unclear how many products have been affected, a spokesperson has indicated that it is likely a significant quantity.
The supermarket is currently investigating the maker of their ice-cream cones, R&R Ice Cream, in order to discover how the pills found their way into the ice-cream cones.
This is the fourth major bump that Tesco has faced this year, and because of these mishaps, the supermarket is losing market share, in addition to over 50% loss of profit in the European market.
At the beginning of this year, in January, it requested that all individuals who purchases its Belgian chocolate return it immediately due to incorrect labelling. The chocolate included almond ice cream which was not included in the label. This could have disastrous effects on those with nut allergies and unknowingly consumed this product.
A dew moths after this incident, the yeast extracts sold from the Tesco brand name, were found to contain high amounts of histamine. Soon after the supermarket recalled this product.
Finally, this past August, moulding rice was found in a number of the supermarkets readymade meals. A total of 8 different types of meals were found to be contaminated.
This latest glitch may be the last nail in the coffin for this struggling supermarket.